Scope of Cleaning ServicesWhen a first-time client calls and asks for cleaning, are you comfortable with quoting a price for the job? Are you confident in your ability to judge where this job falls in the cleaning cycle? What do you say or do if your new client doesn’t think their home is in such bad shape while you cringe at the thought of what it will take to bring their surfaces back to life? You know the hours it will take but your client thinks it’s a 2 hour job for a 1-2 person team. What if a regular customer calls and asks for an additional “basement” clean?
Cleaning expert Sarah Vance of Town & Country Cleaning Services in Chapel Hill, NC offers help on how you might handle this situation by explaining the cleaning cycle in detail. She also talks about the “Dirt Scale.” Have you ever heard of the dirt scale? It might become your new best friend. Sarah explains how this tool can be used by both you and your potential client to provide a good starting point for setting expectations and determining the scope of cleaning services the client is truly asking for. Read the full article.
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