Press Releases

The Professional House Cleaning Technician's Manual

April 1, 2013: ISSA K-12 Clean Standard Released; Stewart on Advisory Committee

April 2013 issue of ISSAToday

HCT co-author Janice Stewart was invited in 2012 to be a member of the Advisory Committee for the newly released ISSA/CIRI K-12 Clean Standard for Schools. In an age where trimming budgets drives decision-making, “[t]he vast majority of staff and visitors to these schools generally judge cleaning effectiveness by the senses–sight, smell, and even touch. But this approach to assessing the effectiveness of cleaning is woefully inadequate in this age of MRSA, norovirus, and other infectious agents that defy detection by the senses alone.”

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March 28, 2013: Christian Does Spring Cleaning Spot on Local News

Partner Derek Christian is featured on his local news station with Spring Cleaning tips!

March 8, 2013: Christian Featured in National Cleaning Tips Story

My Maid Service owner and ISE partner Derek Christian has been featured in a national cleaning tips story. His contribution to Surprising Household Items that Double as Cleaners:

Surprising Household Items that Double as Cleaners:

January 28-30, 2013: Vance Attends Annual Surfaces Trade Show

Surfaces Logo

HCT Instructor Bruce Vance attended the annual Surfaces Expo in Las Vegas. This is a critical part of his continuing education as the lead HCT instructor, especially since surface identification is second only to soil identification in choosing safe and effective cleaning products and procedures.

April 1, 2012: ISE Partner Company My Maid Service Expands in Dallas

My Maid Service, Dallas TX

ISE partner company My Maid Service opened a new office in Dallas, TX, and were featured in a local article about their entrepreneurial spirit, unique employee development program, and the importance of their work with ISE to professionalize the home cleaner industry through education and certification.

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March 12, 2012: First HCT Certificates Awarded

HCT Certificate

A momentous day for the Institute for Service Excellence, but also for The Clean Trust and for the Association of Residential Cleaning Services International. It’s taken almost six years since members of ARCSI first applied to The Clean Trust (then IICRC) to develop a brand new and more importantly first certification specifically designed for residential cleaning technicians. Today at Castle Keepers of Charleston, Champagne Services of Northern Virginia, and Town and Country Cleaning Services of Raleigh, NC, the VERY FIRST House Cleaning Technician certificates arrived.

February 2, 2012: School Launches First Chemical Free Cleaning Training

CLEANING SCHOOL LAUNCHES FIRST EVER CHEMICAL FREE CLEANING TRAINING: Institute for Service Excellence to offer Modern Cleaning™ Chemical Free Training Program

Modern Cleaning™, a pioneer in the development of a complete methodology for Chemical Free Cleaning in the residential cleaning industry, has launched its Modern Cleaning™ Cleaner, Safer, Greener™ Chemical Free Cleaning Training Program. The classes will be taught through the Institute for Service Excellence for the first time in March 2012. ISE and Modern Cleaning are especially pleased to announce that The Clean Trust has approved both of the classes as Continuing Education Credits (CECs) for its certification renewals; each class is approved for two (2) CECs.

November 28, 2011: Home Cleaner School First Approved By The Clean Trust

HOME CLEANER SCHOOL FIRST APPROVED BY THE CLEAN TRUST: Institute for Service Excellence approved to teach House Cleaning Technician Certification Course

More than five years in the making, the first residential cleaning standard and certification course has been approved, and the Institute for Service Excellence is the first school authorized to provide training and deliver the certification examination on behalf of The Clean Trust. This course is a huge step forward in the residential cleaning industry as we promote cleaning as a science rather than simply aesthetics.

September 29, 2011: First Home Cleaner Training Manual Released

FIRST STANDARDIZED HOME CLEANER TRAINING MANUAL RELEASED: Institute for Service Excellence publishes first House Cleaning Technician Manual

The long awaited The Professional House Cleaning Technician’s Manual is now published and available for purchase via (keyword: Professional House Cleaning). The manual is the official textbook of the House Cleaning Technician (HCT) course to be offered through the Institute for Service Excellence (ISE). Written for business owners, operators, managers, trainers, and technicians, this newly released book will be the foundation for successful operation of a residential cleaning business in the US. In The Professional House Cleaning Technician’s Manual, you’ll find an instructional and explanatory manual of the best practices in the residential cleaning industry, gathered from among more than 40 experts in cleaning techniques and methodologies in the US and abroad.

August 18, 2011: Launching The Cleaning Industry Into The Future

Launching the Cleaning Industry into the Future: The Institute for Service Excellence and TRUE Chemical Free Cleaning

With its TRUE Chemical Free Cleaning course, the Institute for Service Excellence (ISE), founded by four ARCSI member companies, is leading the way into the future of the residential cleaning industry. On August 1st, Kiser along with his partners Tom and Janice Stewart, Derek Christian, and Bruce and Sarah Vance, officially announced the Institute for Service Excellence to the world of residential cleaning and the buzz started immediately.

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August 1, 2011: School For House Cleaning Certification Opens

SCHOOL FOR HOUSE CLEANING CERTIFICATION OPENS: Institute for Service Excellence Launches Curriculum for House Cleaning Technicians

The Institute for Service Excellence launches the first ever training school for housecleaning technician certification as well as residential cleaning business and management practices. ISE is a collaboration between Castle Keepers of Charleston, Champagne Services of Northern Virginia, My Maid Service of Cincinnati, OH and Dallas TX, and Town and Country Cleaning Services of Chapel Hill, NC.