The Professional House Cleaning Technician's Manual
One of the hardest things to know and learn is what you don't know that you really need to know. Well, this is the book that will tell you what four home cleaning tycoons have learned they didn't know in the 30+ years they've reigned supreme in their respective markets.
The Institute for Service Excellence’s Professional House Cleaning Technician’s Manual is designed as a workbook and a reference tool to prepare candidates to take the HCT certification class and pass the IICRC examination.
Beyond cleaning, though, the manual is an outstanding tool for those back at the office who manage sales or troubleshooting over the telephone!
The HCT certification content and examination are reviewed by the IICRC bi-annually, and this manual will be revised to reflect the updates. Subject matter experts are invited to contact ISE as we are continuously gathering updates to contribute to the revision process.
Review the Table of Contents