Welcome to the Institute for Service Excellence:
Redefining Excellence in the Cleaning Industry
In October 2011, the Institute for Service Excellence announced its new designation as the first and only IICRC-approved school for the House Cleaning Technician certification.
Spearheaded by David Kiser, owner of Champagne Services and founding president of ARCSI, along with IICRC-approved instructor Bruce Vance, owner of Triangle Services, the HCT certification program is THE game-changing action that will enable individual technicians and companies to rise above the day-to-day competitive forces within the residential cleaning industry and to begin to shape this extremely fragmented market into a respected profession.
Innovations in science and technology, leveraged through effective training, create an opportunity for companies in our industry to set the bar higher – and then reach it.
ISE is committed to facilitating this transition with companies seeking exceptional growth. Two years after launching the IICRC House Cleaning Technician certification and empowering the certification of nearly 300 individuals and more than 20 companies across the United States, ISE remains the first, the only, the premiere HCT certification institute for the entire cleaning industry in the US.
David and his wife, Carrie, started Champagne Services 30 years ago in Northern Virginia. One of the largest businesses of its kind in the country, Champagne Services is recognized as an industry leader. David served as the first president and founding member of the Association of Residential Cleaning Services International (ARCSI). Champagne Services was also the first residential cleaning service to join the ranks of the highly esteemed Cleaning Industry Research Institute (CIRI). David carries the ISSA Certification Expert designation to assist companies in becoming ISSA Cleaning Industry Management Standard (CIMS) compliant. After serving as ARCSI president, David became chair of the ARCSI Certification Committee. Teaming with the Institute of Inspection Cleaning, Restoration and Certification (IICRC), he spearheaded the effort to provide an accredited certification program for professional housecleaning technicians. Having served as chair for more than two years, he continued to serve on the committee under the direction of Bruce Vance.
Bruce is a 1971 graduate of Duke University with a major in Mathematics. He co-founded Town & Country Services in Chapel Hill, North Carolina, with his wife Sarah in 1991. They have grown from a two-person team to more than 30 employees and roughly 200 residential clients. Their motto is “Excellence supported by education.” Their mission is to help clients maintain the value, appearance, enjoyment and the all-round health of their homes. Bruce holds the IICRC Master Textile Cleaner designations as well as certifications in Hard Floors, Tile and Stone, Leather, and Applied Microbial Remediation. He writes the “Tech Corner” column for the Association of Residential Cleaning Services International’s newsletter.