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Get Certified in 2018

March 23-24, 2018
Tampa, FL

Register Here

May 18-19, 2018
Baltimore, MD

Register Here


What ISE Is About

We provide training to enable competitive advantages and to shape the residential cleaning industry into a respected profession.

House Cleaning Technician
Certification Class Testimonial

Benefits of The House Cleaning Technician Certification Class

  • Increase professionalism
  • Avoid damage to clients' surfaces and your bottom line
  • Learn about the new delicate surfaces that are showing up in homes today
  • Learn how to reduce chemical costs while improving cleaning quality and employee safety
  • Become a consultant to your client, not just a laborer
The House Cleaning Technician Certification Class was the best training that I have ever been through in any industry. There's so much technical information wrapped up in two days. And it's information that you can't get through experience or anywhere else without a lot of work, effort, trial and error, and money. I wish this was available when I first started my company. Having a sustainable company is very important to me and I am glad that green practices are understood and encouraged in this class. Because of HCT I now have the confidence to handle any situation and surface.

Kris Koenig, CEO, Natura Clean
The HCT Certification Class allowed me to grow in my cleaning business technology and professionalism. I discovered techniques, standards and equipment that improved my business. The aspects of OSHA safety were a particular benefit and will keep us in compliance. Besides the technical value of the training and the teaching staff's pertinent examples, the fellowship of other excellent maid service companies was encouraging and challenging. As the proverb says, "Iron sharpens iron, so one man sharpens another."

Greg Ford, Owner, MaidPro of Tulsa
It’s my belief that the House Cleaning Technician Certification class is one of the most important opportunities ever offered for the professional cleaning technician. Having been connected to this industry for over 30 years, I have not ever experienced a better-organized, highly professional, in depth training offered by any organization within the industry. The instructor, Bruce Vance, was exceptional, as was the information offered. In my opinion, if you own, or are part of any professional cleaning service, this certification class is an absolute necessity for you and everyone in your organization. Not only will you gain a great deal of knowledge in this class, but this certification training sets a high standard of professionalism for this industry, something that has been lacking from the cleaning trade until now. This House Cleaning Technician Certification Class will set your company above your competition that may choose to not to attend.

Randy Zielsdorf, Advanced Vapor Technologies
As a cleaning technician, going through the HCT course was a landmark in my career in the residential cleaning industry. I save more money because I am more knowledgeable about how to clean and what to clean with, so I don’t have to pay for damage. I make more money because with the knowledge gained from the course it is easy to speak with confidence and industry expertise to current and potential clients about their cleaning needs, which easily sets me apart from my competition. I highly recommend the course!

Janice Stewart, Owner, Castle Keepers
I was impressed at the end of the class at the amount of knowledge covered, how the teacher stayed on task, and I appreciated that the test was really a test, something you could be proud of passing. It was worth the cost and the time, and great to see our industry getting organized and kicking it up a notch! The next time they teach a class in my area I want to bring several of my staff in to be certified. Both for their knowledge and to improve our credentials as a business.

Sara Martin, Owner, Professional Home Ames

Get HCT Certified in 2018

Date Location Host/Location Instructor Register
March 23-24, 2018 Tampa, FL SpringHills Suites by Marriott Tampa Palms/Tampa North, 5396 Primrose Lake Circle, Tampa FL 33647 Bruce Vance Or call ARCSI @ 224-534-5060
May 18-19 Baltimore, MD TBD Bruce Vance Or call ARCSI @ 224-534-5060
July 13-14, 2018 Chicago, IL ISSA World HQ, 3300 Dundee Rd, Northbrook, IL 60062 Bruce Vance Or call ARCSI @ 224-534-5060
November 2-3, 2018 Dallas, TX Fairmount Hotel Bruce Vance Or call ARCSI @ 224-534-5060

Get CCT Certified in 2019

Date Location Host/Location Instructor Register
tbd tbd tbd Bruce Vance Or call ARCSI @ 224-534-5060

ISE Publishes First House Cleaning Technician Manual

The Professional House Cleaning Technician's Manual

The long awaited The Professional House Cleaning Technician's Manual is now published and available for purchase, with free shipping, by calling us at (888) 473-9164. The manual is the official textbook of the House Cleaning Technician (HCT) course to be offered through the Institute for Service Excellence (ISE). Written for business owners, operators, managers, trainers, and technicians, this newly released book will be the foundation for successful operation of a residential cleaning business in the US. In The Professional House Cleaning Technician's Manual, you'll find an instructional and explanatory manual of the best practices in the residential cleaning industry, gathered from among more than 40 experts in cleaning techniques and methodologies in the US and abroad.